from 1 reviews
Flatirons Scuba has one of the leading technical diving programs in Colorado. Our technical instructors are extremely committed to providing a safe and rigorous learning environment. They have extensive experience and training across technical agencies GUE and NAUI, bringing the best to their technical diving classes.
PADI Dive Center
14th August 2011 by Snoobles
Used to have great service but has gone downhill
Visit Date: January 1998
Used to be a good store but service and customer service has gone away. I just had my husband and my regs serviced there ($350+) as we have done for many years and it was incorrectly serviced so it leaked and the octo free flowed. Thankfully we tested it out in the reservoir before our big trip. I went in right after and let them know that it wasn't serviced correctly and the lady in the store was snippy with me for saying it. I got a call from the manager (owner) letting me know that they only pay 10 dollars an hour to their employees so I shouldn't be giving them my complaints because that will cause them to quit. I said that I spoke to the person in the store at the time, that it was serviced incorrectly and I needed it tomorrow and that I was polite. When we went to pick it up (two things were incorrectly serviced - a diaphragm and the second stage) the lady was snippy again with my husband. I understand mistakes happen but customer service is about making sure things happen correctly without arguing. Sorry Flatirons after 15 years of coming to you we won't be coming back.